RETURN & REFUND
RETURNS
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last goods. All returns must be postmarked within 14 days of the purchase date.
RETURN PROCESS
To exercise your right of cancellation, you must inform us
ABOUT NOMADS
Rosa Hanselmann
Kammertenweg 13
79241 Ihringen, Germany
+49 178 1979168
hello@aboutnomads.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
To return an item please mail your return to the following address:
ABOUT NOMADS
Rosa Hanselmann
Kammertenweg 13
79241 Ihringen, Germany
REFUNDS
When you withdraw from this contract, we are obligated to refund all of the payments that we have received from you, including delivery costs (except additional costs resulting from your decision to use a different delivery method than the cheapest standard method we offer), without any undue delay and within no more than 14 days after receipt of your notification of withdrawal. For this refund, we will use the same payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to make the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever is earlier.
You are obliged to return the goods without any undue delay and in any event within no more than 14 days after the date on which you notified us of the withdrawal. The deadline will be upheld provided the goods have been dispatched within 14 days of the notification.
We shall bear the direct costs for the return of the goods.
You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling thereof on your part to test the condition, features and mode of operations of the goods.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.
If you decide to return an item, we have made all payments we have received from you, including delivery costs (except the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer to have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us (in any case at the latest within fourteen days from the day on which you inform us of the cancellation of this contract). The deadline is met if you send off the goods before the period of fourteen days has expired.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
MODEL WITHDRAWAL FORM
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To ABOUT NOMADS, Rosa Hanselmann, Kammertenweg 13, 79241 Ihringen, GERMANY, hello@aboutnomads.com
I/we (*) herewith revoke the contract that I/we (*) concluded concerning the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
hello@aboutnomads.com